What happens when all your dreams come true but you lose sight of why you started?

Four years ago, things weren’t looking good for Gumroad, an e-commerce audience-building software that helps creators do more of what they love. In order for things to turn around, it required going back to what made the product a great idea from the beginning.

For Sahil Lavingia, founder and CEO of Gumroad, this meant seeing their customers as human beings and giving them a platform that made their lives easier. After sky-rocketing to success, Sahil and his team endured an up-and-down journey that led them to enlightening conclusions about what made Gumroad great and what the mission of their product truly is.

Listen in to hear the story of how a great product, built over the course of one weekend, grew to phenomenal heights, encountered unexpected challenges, and rediscovered its purpose.